Terms of Service

1. Agreement to These Terms

These Terms of Service (“Terms”) are a binding agreement between you and CentralComs, Inc. (“CentralComs,” “we,” “us”). They govern your use of www.centralcoms.com and the CentralComs platform — our AI-powered customer service and dispatching software for home-services businesses (together, the “Service”).

By accessing the website, creating an account, or using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a business, you represent that you have authority to bind that business, and “you” means that business. If you have a separately signed agreement with CentralComs, that agreement controls where it conflicts with these Terms.

2. The Service

CentralComs provides software that answers your inbound phone calls, text messages, and emails using artificial intelligence; understands what each customer needs; books jobs on your calendar; assigns and notifies technicians; and records and transcribes calls for your review. The Service integrates with third-party tools you choose to connect, such as field-service management, calendar, email, and accounting software.

We are continuously improving the Service and may add, change, or remove features. We will not materially reduce the core functionality you pay for during a subscription period without notice.

3. Eligibility & Accounts

The Service is for business use. You must be at least 18 years old and able to form a binding contract to use it. When you create an account you agree to:

• Provide accurate, current, and complete information, and keep it up to date
• Keep your login credentials confidential and not share accounts
• Notify us promptly at the address below if you suspect unauthorized use of your account
• Accept responsibility for all activity that occurs under your account

4. Your Responsibilities

You are responsible for how the Service is used in your business. You agree to:

• Use the Service only for lawful purposes and in compliance with applicable laws, including telemarketing, consumer-protection, and privacy laws
• Provide any notices and obtain any consents required from your customers for call recording, transcription, and automated communications in the jurisdictions where you operate
• Ensure the business information the AI relies on (hours, service areas, pricing guidance, scheduling rules) is accurate
• Review the bookings, dispatches, and communications the Service produces, and correct anything that needs it
• Maintain your own relationship and obligations with your customers — CentralComs communicates on your behalf, but the customer relationship is yours

5. AI-Generated Content

The Service uses large language models to understand and respond to communications. AI-generated output can be inaccurate, incomplete, or inappropriate despite our safeguards. You acknowledge that:

• AI responses, summaries, transcriptions, and scheduling decisions may contain errors, and you are responsible for supervising them as you would a human employee
• The Service does not provide legal, financial, safety, or other professional advice, and its output should not be relied on as such
• You should verify job-critical details — addresses, quotes, appointment commitments — before acting on them

6. Calls, Texts & Consent

The Service places and receives calls and text messages with your customers on your behalf. You represent and warrant that:

• You have obtained any consent required by law (including the TCPA and state equivalents in the United States) before the Service calls or texts a person on your behalf
• You will honor opt-outs promptly — the Service processes STOP requests automatically, and you will not attempt to message a person who has opted out
• You will comply with carrier messaging policies, including registration requirements for business messaging, and will not use the Service to send unsolicited marketing to purchased or scraped contact lists

We may suspend messaging or calling features if we receive carrier complaints, spam reports, or evidence of use without proper consent.

7. Third-Party Integrations

The Service connects to third-party products you choose — such as ServiceTitan, Housecall Pro, Jobber, Google Local Services, QuickBooks, Google Calendar, Gmail, Outlook, and WhatsApp. Your use of each integration is governed by that provider’s own terms and privacy policy, and you authorize us to exchange your data with the provider as needed to run the integration. We are not responsible for third-party products, their availability, or changes to their APIs, though we will make reasonable efforts to keep integrations working.

8. Fees & Billing

Paid plans are billed per the pricing agreed when you subscribe. Unless we agree otherwise in writing:

• Fees are billed in advance for each subscription period and are non-refundable except as required by law
• Subscriptions renew automatically unless canceled before the renewal date
• We may change pricing with at least 30 days’ notice, effective at your next renewal
• Late or failed payments may result in suspension of the Service after notice
• Fees are exclusive of taxes, which you are responsible for where applicable

9. Intellectual Property

CentralComs owns the Service — the software, models, designs, and content we provide — and all associated intellectual property rights. We grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription. You may not copy, modify, resell, reverse engineer, or build a competing product from the Service, except where the law permits it despite this restriction.

If you send us feedback or suggestions, you grant us the right to use them without restriction or compensation.

10. Your Data

You retain all rights to the data you and your customers submit to the Service — your contacts, communications, recordings, transcripts, and job records (“Customer Data”). You grant us a license to host, process, transmit, and display Customer Data solely to provide and improve the Service, consistent with our Privacy Policy.

• We process Customer Data as your service provider and follow your lawful instructions for it
• We do not sell Customer Data and do not permit our AI providers to train their models on it
• We may use aggregated, de-identified usage data to improve the Service
• Upon account closure you may export your Customer Data for a reasonable period, after which we will delete it in the ordinary course, subject to legal retention requirements

11. Acceptable Use

You may not use the Service to:

• Violate any law, regulation, or the rights of others
• Send spam, unsolicited marketing, or communications without required consent
• Impersonate any person or misrepresent who is calling or messaging
• Upload malicious code, probe or disrupt our systems, or circumvent usage limits or security measures
• Harvest or scrape data from the Service, or use it to develop a competing product
• Process data of children knowingly, or use the Service for high-risk activities where failure could cause serious harm

12. Termination

You can stop using the Service or cancel your subscription at any time, effective at the end of the current billing period. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Service in a way that risks harm to us, other customers, or carriers — where practical, we will give you notice and a chance to cure first.

Upon termination, your right to use the Service ends. Sections that by their nature should survive — including Intellectual Property, Your Data, Disclaimers, and Governing Law — survive termination.

13. Disclaimers & Limitation of Liability

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, CENTRALCOMS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE.

TO THE FULLEST EXTENT PERMITTED BY LAW, CENTRALCOMS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU.

You will indemnify CentralComs against third-party claims arising from your Customer Data, your violation of these Terms, or your failure to obtain consents required for calls, texts, or recordings made on your behalf.

14. Governing Law & Disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute arising out of these Terms or the Service will be resolved in the state or federal courts located in Delaware, and both parties consent to their jurisdiction.

Before filing a claim, you agree to contact us at founders@centralcoms.com and give us 30 days to work toward an informal resolution.

15. Changes & Contact

We may update these Terms as the Service evolves. When we do, we will revise the “Last updated” date above, and for material changes we will provide notice — by email or in the product — before they take effect. Continued use of the Service after changes take effect means you accept the revised Terms.

Questions about these Terms: founders@centralcoms.com.